Refund and Returns Policy for Spaartopin Premium Fashion Bags

Effective Date: January 15, 2025

At Spaartopin, we are committed to ensuring our customers are fully satisfied with their purchases. We understand that sometimes things don’t work out, so we’ve created a clear and fair Refund and Returns Policy to provide you with peace of mind. If you’re not completely satisfied with your order, we are happy to help you with returns, exchanges, or refunds, subject to the conditions outlined below.

1. Return Eligibility

You are eligible to return your item within 30 days of receiving your order, provided the following conditions are met:

  • The item must be in unused condition.
  • The product must have its original tags, packaging, and receipts intact.
  • The item should not show signs of wear, damage, or alteration.
  • The product must not be marked as non-returnable (such as certain sale or clearance items).

Please note that we reserve the right to refuse returns that do not meet these criteria.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer support team via email at info@spaartopin.com or call (804) 994-2757 to notify us about your return request. Please provide the following details:

    • Your order number
    • The item(s) you wish to return
    • The reason for the return
    • Photos of the item(s) (if necessary, to show condition or damage)

  2. Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization (RA) Number and further instructions on how to send your item back to us.

  3. Return Shipping: The cost of return shipping is the responsibility of the customer, unless the item is defective or was sent incorrectly. We recommend using a trackable shipping service for returns, as we are not responsible for lost or damaged items during the return process.

  4. Pack the Item: Ensure the item is securely packed in its original packaging with all tags and receipts included. Please include the RA number in the package.

  5. Ship the Item: Send the return package to the address provided by our customer service team. Return packages should be sent within 14 days of receiving your RA number.

3. Refunds

Once we receive the returned item and confirm that it meets our return policy, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

Please note:

  • If the returned item is not in its original condition or is returned outside of the 30-day window, your refund may be denied, or a partial refund may be issued.
  • Shipping fees and handling costs are non-refundable unless the item was defective or we made an error with your order.

4. Exchanges

If you wish to exchange your item for a different style, size, or color, please contact our customer service team to initiate the exchange. The process is similar to a return, and the new item will be sent to you as soon as we receive and inspect the returned item.

Please note that exchange shipping fees are the responsibility of the customer unless the exchange is due to a defect or an error on our part.

5. Damaged or Defective Items

We take great care to ensure our products arrive in perfect condition. However, if your item arrives damaged or defective, please contact us within 7 days of receiving the product for a full refund or exchange. We will arrange for the return of the damaged or defective item at no cost to you.

To expedite this process, please provide:

  • Photos of the damaged or defective item.
  • A detailed description of the issue.

6. Non-Returnable Items

Certain items are not eligible for returns or exchanges. These include:

  • Items that have been used or worn.
  • Items that are marked as Final Sale or Non-Returnable on our website or receipt.
  • Custom or personalized products.

7. Refund Processing Time

Once your return is approved and processed, please allow 7-10 business days for your refund to appear in your account. The time it takes for the refund to process depends on the payment method and your bank or credit card provider. Spaartopin is not responsible for delays caused by third parties.

8. Late or Missing Refunds

If you have not received your refund within the specified time frame, please check your bank account and contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at info@spaartopin.com for further assistance.

9. Contact Us

For any questions, concerns, or assistance with returns or refunds, please contact our customer service team at:

We are here to assist you and ensure that your experience with Spaartopin is as smooth as possible.

Thank you for shopping with Spaartopin. We value your satisfaction and are dedicated to providing high-quality products and excellent customer service.